Family Owned Since 1974
Contractor #: 519658
C61/D15 Classification

Frequently Asked Questions

► Do you duplicate 'Do not duplicate' keys?

If we are not already familiar with the property, and if we can't solidly confirm the keys belongs where you say it does, then under the Business and Professions Code of California, Section 6980.54, the duplication of “Do Not Duplicate” keys is prohibited.

However, If we know you are authorized (by written authorization), you would need to provide a valid photo ID, and sign a form with the necessary information required by California state law.

► Can you reprogram my car key?

Currently we can program most keys for General Motors, Ford, Dodge, Toyota, Honda, and more. However european models such as Mercedes Benz, BMW, Jaguar, etc… can only be programmed by their respective dealers.

► My key is really worn out, can you make me a new one?

It all depends on how much wear is on the key. In most cases we can decode the key’s combination, and cut a new one to factory depths. However, some keys can be too worn out to read. For that reason we don’t offer a guarantee on any key we make from a worn out original.

► I lost my car key, can you make a new one?

Yes. When doing so, according to California Penal Code Section 466.6, the law requires that any locksmith making a motor vehicle ignition key, other than a duplicate, shall obtain certain information from the vehicle registration and driver’s license of there person requesting the key.

► What does re-key a lock mean?

Simply put, we change the combination of tumblers in your existing lock so they will match the cuts on a new key, rendering your old key useless.

► Can you get me back into my car if the keys are inside?

Yes, we can open most vehicle models. Call us for more information.

► Why should I use a locksmith instead of a hardware store?

Since most hardware store employees are not licensed locksmiths, they are limited in the services that can provide. Locksmiths are licensed and trained professionals in the field of lock maintenance and security.

► Is it important to have a licensed locksmith?

Yes. A locksmith license is required to be an operating locksmith, or a locksmith in the employ of a locksmith shop, in the state of California. In order to get a license an applicant submits to a mandatory criminal history check through the Department of Justice and the Federal Bureau of Investigation.

► Do you have 24-hour services?

Our business hours are Mon-Fri, 9am to 5:30pm. Saturday, 10am to 3pm. We can run emergency calls outside of our normal business hours, but there will be an additional $25 After Hours service fee added to the regular service charge.

► What is lock bumping?

Lock bumping is the technique of tapping a specially cut key into a lock in just such a way as to bypass its security. It’s been around for many years, but, thanks to the internet, has come to light as a major security risk for homes and business. We offer a variety of products with features specifically designed to prevent lock bumping.

► Do I need the most expensive locks?

Not all locks are created equal. A lock that cost you $10 may hold your door closed, but it might not have he durability of the lock that cost $100, and that lock may not have the security features of the lock that cost $200. The answer to that really depends on many variables such as budget, the type of lock you are looking to buy, and most importantly what you are trying to secure.

► How can I have my locks replaced?

You can give us a call. If you are providing the locks then we can send a technician out to replace your locks for you. We also have a brick an mortar shop where you can view and inquire about our locks on display. Once you’ve selected the locks you want, we can install them.

► My key broke in the lock, what do I do?

If you key has broken off in your lock and the door is unable to open. We can send out technician to remove it. If the door happened to be open, and the lock is able to be removed, the best course of action would be to bring the lock to our store, and we can remove the broken key for you.

Viva Zapata Lock & Key Service is family owned and operated. We have been providing security products and locksmith service (with a smile!) in Los Angeles since 1974.
- The Zapata Family